Support Center

Find Your Answers Here

 

Computer

Peripherals

Network

Sound

Printer

  • A: There are several reasons why printers may not print correctly. Here are a few tips on how to solve this frustrating problem. 

    • Check to make sure the printer is turned on.
    • Does the printer display say it is offline? If so, press the green button to reconnect.
    • Check to make sure all the cables are connected between your printer and computer.
    • Is there paper in the printer? If so, replace the paper and see if these solves the issue.
    • Is the toner cartridge empty? Replace it.
    • Is there a paper jam? Even with new printers, paper jams can occur. Follow the manufacturer’s suggestions on how to safely remove the jam without damaging the printer.
    • Does the printer print from some programs but not others? If so, use the print troubleshooter to help diagnose the problem. Click Start and select Help. Search for troubleshooting and select printers. Follow the on-screen instructions.
  • A: Most manufacturers have a Customer Support line to assist with printer issues. This number is usually in your manual or can be found online. If you cannot get support from the printer manufacturer, call Blough Tech.
     
     

Connection

  • A: First, understand that the problem may be with your ISP. If you think you’re not getting the speed promised to you by your ISP, visit www.speedtest.com and click on the big BEGIN TEST button to see how fast the internet is running on your PC.

  • A: Like many computer diagnostics, tracking down the reason for a slow internet connection is often done by trial and error. First, try another computer in your office. If you’re getting acceptable performance on one computer but not on another, it’s not your ISP’s fault. Next, check your connection to the internet. If you’re using WiFi, try Ethernet. If you’re using Ethernet, try another port in the router.
     
     
  • A: Yes, now you have to go a little deeper. Try replacing the cable that connects your PC to the router. If that doesn’t help, change the cable that goes from the modem to the router. At this point, the problem may lie with your router. You should be able to plug your computer directly into the computer modem (that is the device that is plugged directly into the wall by a coax cable or telephone line), so try that next. If this still doesn’t work, contact your ISP and they can assist you in determining if you need a new modem.

Check Out Our Learning Tools

5×5 Blog

Case Studies

Tools

E-Books

Videos

Still have questions? Let one of our expert staff members answer any questions you still have.

Chat

Still have questions? Let one of our expert staff members answer any questions you still have.
Want to stay up-to-date on technology? Sign up to receive our weekly 5x5 videos.

5x5 Blog

Want to stay up-to-date on technology? Sign up to receive our weekly 5×5 videos.
Want to know how your network is doing? Find out by signing up for our Free IT Assessment.

Free IT Assessment

Want to know how your network is doing? Find out by signing up for our Free IT Assessment.