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A: Turn the computer off. Count to 30. Turn the computer back on. Did this solve the problem?
- A: Try these solutions: If you have recently installed new software, uninstall it to see if that clears up the problem. Did you change any settings on your computer? Change the settings back to what they were.
- I attached new hardware to my computer (printer, external drive, etc) and now it runs slow. What should I do?
A: Disconnect the hardware and uninstall any software drivers that were installed for the hardware. Restart the computer and see if this clears the problem.
A: First, check to make sure all of the cables are connected.
- A: Check the batteries. Many wireless peripherals like your keyboard and mouse have batteries that must be replaced regularly. You can also go Start, Control Center and click on the name of your device. When the new window pops up, click on Hardware and check the Device Status.
- My mouse or keyboard is acting erratically but it is plugged in and I’ve checked the batteries. What now?
A: Your device might need to be cleaned. To clean a keyboard, turn it upside down and shake the debris out of it. You can also spray compressed air between the keys to clean out debris and dust. To clean a mouse, remove the cover on the bottom of the mouse. Clean the mouse ball with rubbing alcohol. Use a cotton swab to clean any debris off the guides inside the mouse.
- My keyboard still doesn’t work, even after verifying the connection and cleaning it. What do I do now?
A: Keyboard are fairly resilient but occasionally fail. To verify this, unplug the keyboard and plug it into another computer. If it doesn’t work on the other computer, there is likely something wrong with the keyboard and it will need to be replaced.
A: First, make sure all of the network cables are plugged into the computers, printers, and switch.
- A: Check to see if there is a light on the switch that corresponds to every cord that is plugged into it. If not, try plugging the cable that doesn’t have a green light into another outlet on the switch.
A: If the switch has no lights either on continuously or blinking, then it has probably lost power. Check to see if the surge protector is plugged in and turned on.
A: Check the headphone cable connection. Unplug the cable and plug it back in. If you are using headphones instead of speakers, check the volume control on the headphone cord.
- A: Look for the volume icon next to the clock on your taskbar. It will look like a tiny speaker with sound waves. Right click on this icon and select Open Volume Controls. Make sure the volume slider is turned up and uncheck any Mute boxes that are selected.
- The previous two solutions did not work. I still have no sound coming from my speakers or in my headphones. Is there a deeper solution?
A: Yes. Log on with an administration account. Click Start, Settings, and select Control Panel. Double-click the Multimedia icon. Adjust the volume settings on the Audio tab.
A: There are several reasons why printers may not print correctly. Here are a few tips on how to solve this frustrating problem.
- Check to make sure the printer is turned on.
- Does the printer display say it is offline? If so, press the green button to reconnect.
- Check to make sure all the cables are connected between your printer and computer.
- Is there paper in the printer? If so, replace the paper and see if these solves the issue.
- Is the toner cartridge empty? Replace it.
- Is there a paper jam? Even with new printers, paper jams can occur. Follow the manufacturer’s suggestions on how to safely remove the jam without damaging the printer.
- Does the printer print from some programs but not others? If so, use the print troubleshooter to help diagnose the problem. Click Start and select Help. Search for troubleshooting and select printers. Follow the on-screen instructions.
- A: Most manufacturers have a Customer Support line to assist with printer issues. This number is usually in your manual or can be found online. If you cannot get support from the printer manufacturer, call Blough Tech.
A: First, understand that the problem may be with your ISP. If you think you’re not getting the speed promised to you by your ISP, visit www.speedtest.com and click on the big BEGIN TEST button to see how fast the internet is running on your PC.
- A: Like many computer diagnostics, tracking down the reason for a slow internet connection is often done by trial and error. First, try another computer in your office. If you’re getting acceptable performance on one computer but not on another, it’s not your ISP’s fault. Next, check your connection to the internet. If you’re using WiFi, try Ethernet. If you’re using Ethernet, try another port in the router.
- Even after switching my connection methods, the internet is still slow. Is there anything else I can do?
A: Yes, now you have to go a little deeper. Try replacing the cable that connects your PC to the router. If that doesn’t help, change the cable that goes from the modem to the router. At this point, the problem may lie with your router. You should be able to plug your computer directly into the computer modem (that is the device that is plugged directly into the wall by a coax cable or telephone line), so try that next. If this still doesn’t work, contact your ISP and they can assist you in determining if you need a new modem.