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My printer has suddenly stopped working. What do I do?
A: There are several reasons why printers may not print correctly. Here are a few tips on how to solve this frustrating problem.
- Check to make sure the printer is turned on.
- Does the printer display say it is offline? If so, press the green button to reconnect.
- Check to make sure all the cables are connected between your printer and computer.
- Is there paper in the printer? If so, replace the paper and see if these solves the issue.
- Is the toner cartridge empty? Replace it.
- Is there a paper jam? Even with new printers, paper jams can occur. Follow the manufacturer’s suggestions on how to safely remove the jam without damaging the printer.
- Does the printer print from some programs but not others? If so, use the print troubleshooter to help diagnose the problem. Click Start and select Help. Search for troubleshooting and select printers. Follow the on-screen instructions.
I’ve tried all of the above fixes and my printer still won’t print. What should I do next?

My internet connection is ponderously slow. How do I diagnose the problem?
I’m getting enough speed from my ISP, so it must my computer. What now?
A: Like many computer diagnostics, tracking down the reason for a slow internet connection is often done by trial and error. First, try another computer in your office. If you’re getting acceptable performance on one computer but not on another, it’s not your ISP’s fault. Next, check your connection to the internet. If you’re using WiFi, try Ethernet. If you’re using Ethernet, try another port in the router.
Even after switching my connection methods, the internet is still slow. Is there anything else I can do?
A: Yes, now you have to go a little deeper. Try replacing the cable that connects your PC to the router. If that doesn’t help, change the cable that goes from the modem to the router. At this point, the problem may lie with your router. You should be able to plug your computer directly into the computer modem (that is the device that is plugged directly into the wall by a coax cable or telephone line), so try that next. If this still doesn’t work, contact your ISP and they can assist you in determining if you need a new modem.